Skip to Main Content

RingCentral Admin Portal

Showing 741

User right to change Call Queue Membership ONLY.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
Duke Dojcinovski 10 months ago in RingCentral Admin Portal 0 Under review

Add User Alternate First and Last Name

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...
Luke Morehead 10 months ago in RingCentral Admin Portal 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu 10 months ago in RingCentral Admin Portal 0 Under review

Save call handling ring time

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the a...
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration

Update Contacts when changing a user's name and details

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Voicemail Messages Retention Period

RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. A...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Future consideration

Remove restrictions and improve Bulk Cost Code update template

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Diagnostic Tool within the admin portal that determines misconfigurations on the current set up of the system

It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.
Denice Abbey Dizon 10 months ago in RingCentral Admin Portal 0 Under review

caller ID for local numbers

We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.
Guest 10 months ago in RingCentral Admin Portal 0 Under review