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RingCentral Admin Portal

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RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

Hi RingCentral, With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP. Can you also the RC APP to this overview?
Jacco Van de Bovenkamp almost 3 years ago in RingCentral Admin Portal 1 Under review

Changing the Main Super Admin to another existing extension

It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important message...
Joms Knight about 2 months ago in RingCentral Admin Portal 1 New

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert about 1 year ago in RingCentral Admin Portal 0 Under review

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 year ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff over 1 year ago in RingCentral Admin Portal 4 Under review

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detai...
I Moylan almost 3 years ago in RingCentral Admin Portal 3 Under review

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest almost 3 years ago in RingCentral Admin Portal 6 Will not implement

Retain and Assign Site to Inventory Numbers

We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it ...
Connie Skrivseth over 1 year ago in RingCentral Admin Portal 1 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review