RingCentral Admin Portal

The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.

For RingCentral Fax, for each extension can we have the ability to edit the information presented in the header? For example I would like to remove the name in the From field and just have the fax number, and also remove from the To field the numb...

Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View'...

Hi there, I don't know why, but the current system only allow for 1 specific audio when interrupting. This is very limitating. What I would like to be able to do (as pretty much all business does) is the following: Play hold music After 30 seconds...

I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analyti...

Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.

The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the m...

When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.

There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.

Add IVR and Fax Option on Essential Plans