RingCentral Admin Portal

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...

Please make the paging tone volume adjustable. Even better, allow it to be disabled.

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...

When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) ass...

For compliance purposes

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...