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RingCentral Admin Portal

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Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray almost 2 years ago in RingCentral Admin Portal 2 Under review

Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 3 months ago in RingCentral Admin Portal 0 Under review

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase 4 months ago in RingCentral Admin Portal 1 Under review

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban 5 months ago in RingCentral Admin Portal 0 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 10 months ago in RingCentral Admin Portal 0 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange over 1 year ago in RingCentral Admin Portal 0 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb over 1 year ago in RingCentral Admin Portal 3 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 over 1 year ago in RingCentral Admin Portal 0 Under review