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RingCentral Admin Portal

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IVR Fax and SMS options

Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.
Rob Shelby 22 days ago in RingCentral Admin Portal 0 New

Increase maximum allowed callers in a call queue to 50 callers

I ncrease account of callers in the queue from 25 callers to 50 callers.
ROXANNE GOMEZ 23 days ago in RingCentral Admin Portal 0 New

Mass Delete Custom Rules

We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able t...
Kayla Urbanczyk 23 days ago in RingCentral Admin Portal 0 New

Allow to Page from External Phone Number or Device

It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to t...
Zander Marcus 25 days ago in RingCentral Admin Portal 0 New

Call Recording Capacity Report

Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to av...
Corporate Office 25 days ago in RingCentral Admin Portal 0 New

After call wrap up time option after making outbound calls

Currently after call wrap up time is only available for inbound call queue calls. There needs to be an option to set 1 minute or more to wrap up their notes prior to taking other calls.
Jessa Remo 25 days ago in RingCentral Admin Portal 1 New

Sort columns for Call recordings

We have had great success with the call recordings system with RingCentral, Thank you. What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, f...
Zack Martin 25 days ago in RingCentral Admin Portal 0 New

Ability to set time allotted between key presses to enter extension and/or name

Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
Lori DeSocio 26 days ago in RingCentral Admin Portal 0 New

Operator in call queue

Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
Tejal Patil 26 days ago in RingCentral Admin Portal 0 New

Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?

It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit ...
Nestor Salcido about 1 month ago in RingCentral Admin Portal 0 New