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RingCentral Admin Portal

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Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 20 days ago in RingCentral Admin Portal 0 New

A report that will show users that is not making calls or not taking advantage of their MVP license.

- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license. the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
Main main Jordan Bamba 21 days ago in RingCentral Admin Portal 0 New

The caller ID should be longer then 15 characters.

The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names...
Alexander Goreham 22 days ago in RingCentral Admin Portal 0 New

Swap numbers online

Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
Main main Jordan Bamba 22 days ago in RingCentral Admin Portal 0 New

Move a Report and Subscription to another user

We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
Mark Simons 22 days ago in RingCentral Admin Portal 0 New

Option to remove Managers in call Queue not just simply changing the managers

As per screenshot, it cannot be saved without any managers in a call queue.
Ralph Reyes 23 days ago in RingCentral Admin Portal 0 New

Feature to Enable: Only Super Admin Should Create Support Cases

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...
Jorge Mico 24 days ago in RingCentral Admin Portal 0 Under review

Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.

All users.
George Milz 27 days ago in RingCentral Admin Portal 0 New

Password Policy Change

Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
Jay Estevez 27 days ago in RingCentral Admin Portal 1 New

Audit Trail - Clearer Change Details

It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined. Thank you
Susan Pieroni 28 days ago in RingCentral Admin Portal 0 New