RingCentral Admin Portal

I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal? Example if the customer responded to an email...

Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn o...

Due to recent laws in the last year or so, we are required to let the person being texted(SMS) to opt out of receiving future text messages. Can we have a canned text message added at the bottom of each text message we send allowing the person to ...

Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.

Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email

It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt

I would like to see the ability to re-arrange the extensions in the Presence list by using your mouse to slide the extension in a different order. I would also like to select new extension and slide them into the desired order.

Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.

Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.