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RingCentral Admin Portal

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Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella 4 months ago in RingCentral Admin Portal 0 Under review

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell almost 2 years ago in RingCentral Admin Portal 1 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 7 months ago in RingCentral Admin Portal 0 Under review

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 5 months ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 10 months ago in RingCentral Admin Portal 0 Under review

We would like to prevent users from editing their profile information and pictures.

We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistanc...
Stephen McAbee 3 months ago in RingCentral Admin Portal 0 Under review

Dynamic Call Queue Membership

Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = true Department = Recr...
Chris Morgan 3 months ago in RingCentral Admin Portal 0 Under review

When a user's email is changed, it should also change the voicemail to email notification

when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
Rachel Brefo-Burroughs 7 months ago in RingCentral Admin Portal 0 Under review

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller 10 months ago in RingCentral Admin Portal 0 Under review

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin 5 months ago in RingCentral Admin Portal 0 Under review