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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Ability to set time allotted between key presses to enter extension and/or name

Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
Lori DeSocio 4 months ago in RingCentral Admin Portal 0 New

Push To Talk Analytics

looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
Josh Kukitz 12 days ago in RingCentral Admin Portal 0 New

Automatically setting the user in call queue to unavailable when the user miss a call

If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously desp...
Ralph Reyes 2 months ago in RingCentral Admin Portal 1 New

Ability to rename desk phone line keys presence)

We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like: Line 1 Extension number Line 2 Firstname Lastname
Mervin Cuneta about 2 months ago in RingCentral Admin Portal 0 New

customized role that grants administrative privileges for routine modifications and general additions/deletions

Unfortunately, the current custom role lacks the capability to change roles within the user management section for that specific custom role. Allowing this ability could potentially lead to the customer changing their own role to a Super User, rai...
Vanessa Cadon about 1 month ago in RingCentral Admin Portal 0 New

Add direct debit as an option for payment method in US-based accounts.

The direct debit option is currently exclusive to UK and EU accounts.
Seul-gi Kang 25 days ago in RingCentral Admin Portal 0 New

Enterprise Support Ticketing w/Tenant selection

Enterprise Support Ticketing w/Tenant selection For multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket. Having a Tenant Selection f...
Dennis Stratman 25 days ago in RingCentral Admin Portal 0 New

Add an Option to Toggle to Classic View in Admin Portal

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
CORE Communications LLC 6 months ago in RingCentral Admin Portal 5 New

DTMF options available on queue's

I have 5 team members in our Support call queue. when all of us are on the phone it would be nice to have an interruption asking for a call back number to be received in order in which they called, or DTMF options from my research.
Chris Deal about 1 month ago in RingCentral Admin Portal 0 New

Provide a method of determining available UC extension numbers

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...
Dennis Stratman 3 months ago in RingCentral Admin Portal 0 New