RingCentral Admin Portal

The Option to have two caller id names on the same account

We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...

The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature

We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be record...

We have found that any member of staff can create a group chat. We would like the ability for only management (selected personnel) to be able to create and moderate the group chats. Following on from this we would also like selected personnel to b...

Should have a feature to disable DND status of user extension on the online account admin portal

Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but a...