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RingCentral Admin Portal

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Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 6 months ago in RingCentral Admin Portal 1 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 15 days ago in RingCentral Admin Portal 0 Under review

Allow Admins to Edit Other Admin/User Subscriptions

Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscr...
Samantha Ziegra 15 days ago in RingCentral Admin Portal 0 Under review

Email Notification For Call Queues With Zero Members

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
TOC Support 15 days ago in RingCentral Admin Portal 0 Under review

Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.

When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking...
Timothy Jablonski 29 days ago in RingCentral Admin Portal 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael about 1 month ago in RingCentral Admin Portal 1 Under review

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison 2 months ago in RingCentral Admin Portal 0 Under review

Disable 4-1-1 Directory Assistance

If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 i...
Trevor Harrison 2 months ago in RingCentral Admin Portal 0 Under review

Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social engineer them

For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
Trevor Harrison 2 months ago in RingCentral Admin Portal 0 Under review