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RingCentral Admin Portal

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Recreating Main Super Admin

Hey RingCentral, We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the inform...
Noah Dankworth about 2 months ago in RingCentral Admin Portal 1 New

Extra options on Dial-By-Name Directory for users who's 1st names fall under same key combination

We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would l...
Kiara Aurora about 2 months ago in RingCentral Admin Portal 1 New

Schedule download of User list

Schedule download as a file of the User list in the Admin Portal
Rinny Dela Cruz about 2 months ago in RingCentral Admin Portal 0 New

Add function to claim a domain to prevent account sign-up

For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
Cameron Baker about 2 months ago in RingCentral Admin Portal 2 New

Call screening should be able to find easily in the User's settings

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
Jessa Remo 2 months ago in RingCentral Admin Portal 1 New

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones.

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if ...
Mary Sachs 2 months ago in RingCentral Admin Portal 0 New

Access end user recordings from the Users tab in the Admin Portal

To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
Kimberley Eames 2 months ago in RingCentral Admin Portal 0 New

Inbound Calls Performance Reporting - Allow different view of data

Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the rep...
Johannah Steinbrecher-Booker 2 months ago in RingCentral Admin Portal 0 New

Make the IVR prompt text-to-speech text box resizable.

Please allow users to resize the IVR prompt text-to-speech text box resizeable. The current text field size is nearly unusable for more than a sentence or two. Matter of fact, can you make all the text boxes resizeable?
Travis Knight 3 months ago in RingCentral Admin Portal 0 New

Transfer existing message from old mailbox to new user extension mailbox

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
RC Tester Account 3 months ago in RingCentral Admin Portal 0 New