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RingCentral Admin Portal

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Ability to Set Ring Time for Desk Phones using a Template

This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwar...
Cassandra Champney over 1 year ago in RingCentral Admin Portal 0 Under review

Simplified Admin Portal

Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love ...
Grace McNiel over 1 year ago in RingCentral Admin Portal 0 Under review

Max Character Length in Name Field (Service Portal > Phone Numbers)

The max character allowed on the name field in : "Phone Numbers --> All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field. As shown in screen grab...
Taylor Wells over 1 year ago in RingCentral Admin Portal 0 Under review

Sequential Rings

I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.
Rebecca Armstrong over 1 year ago in RingCentral Admin Portal 0 Under review

Universal Search in Admin Portal

It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are a...
Arron Meyer-Razon over 1 year ago in RingCentral Admin Portal 0 Under review

More control over physical desk phone display name

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...
James Marshall SA over 1 year ago in RingCentral Admin Portal 0 Under review

Credit Card users should went through some sort of additional verification to prevent misuse

RingCentral should have a way to verify if a person is authorized to use a Credit card.
Roland Angoluan over 1 year ago in RingCentral Admin Portal 0 Under review

Provide ability to assign role to Limited Extension

We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
Steve Jones over 1 year ago in RingCentral Admin Portal 0 Under review

Disable/Enable 2-factor Authentication Anytime

As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which se...
Jasmine Misa over 1 year ago in RingCentral Admin Portal 0 Under review

Disable Incoming Call notifications

Disable the new call beeping notification sound for mobile and desktop app users.
Anthony Jabal almost 2 years ago in RingCentral Admin Portal 2 Under review