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RingCentral Admin Portal

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LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
Tracy Alexander 6 months ago in RingCentral Admin Portal 0 Under review

Answer incoming call when engaged on another call

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
Tracy Dubin 6 months ago in RingCentral Admin Portal 0 Under review

prompts library available anywhere as an upload

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
Robert Kuryk 6 months ago in RingCentral Admin Portal 0 Under review

Be able to change the number of times prompt or company greeting is being played

It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default wh...
James Peterson 7 months ago in RingCentral Admin Portal 0 Under review

Allow Single Email Address for Multiple Extensions

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...
Chris Bernhardt 7 months ago in RingCentral Admin Portal 0 Under review

Automatically add assigned numbers to SMS Campaign

It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.
Yvette Blandon 7 months ago in RingCentral Admin Portal 0 Under review

Option To Undo The Action For Deleted User

Option To Undo The Action For Deleted User
Ralph Reyes 7 months ago in RingCentral Admin Portal 0 Under review

Call waiting to apply on call queue members.

Call queue members to have call waiting enabled.
Rinny Dela Cruz 7 months ago in RingCentral Admin Portal 0 Under review

RE: Customize Call recording reminder emails

Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why t...
Brandon Witzig 7 months ago in RingCentral Admin Portal 0 Under review

assigned Super Admin will not see the call logs of other Super Admin

assigned Super Admin will not see the call logs of other Super Admin
Rinny Dela Cruz 8 months ago in RingCentral Admin Portal 1 Under review