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RingCentral Admin Portal

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Ability to See Queue Call Acceptance in Admin Portal

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
Daniel Hassell 1 day ago in RingCentral Admin Portal 0 New

Polling in RingCentral Video Plat form

Please bring back Polling in RingCentral Video Plat form
my call queue 1 day ago in RingCentral Admin Portal 0 New

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena 1 day ago in RingCentral Admin Portal 0 New

System downtime reports

System downtime reports would be helpful after power outages, server issues, internet issues.
Bud Underwood 1 day ago in RingCentral Admin Portal 0 New

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 2 days ago in RingCentral Admin Portal 0 New

Show Extension to connect

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
Amandeep Sharma 5 days ago in RingCentral Admin Portal 0 New

Increase SMS Logs in the Admin Portal to at least a year

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
RingCentral Tester Account 5 days ago in RingCentral Admin Portal 0 New

park location music configured to match hold music

We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
Carrie Keil 6 days ago in RingCentral Admin Portal 0 New

List of users who access of ringcentral in mobile phone.

It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting...
Rajveer Damami 6 days ago in RingCentral Admin Portal 0 New

RingGroups

RingGroups can be highly disruptive to call flows if not managed. It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their ...
Ken L 6 days ago in RingCentral Admin Portal 0 New