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RingCentral Admin Portal

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Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...
Joseph Stigliano 6 months ago in RingCentral Admin Portal 0 Under review

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populat...
Vivian Mitchell 6 months ago in RingCentral Admin Portal 1 Under review

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non wa...
Vivian Mitchell 6 months ago in RingCentral Admin Portal 0 Under review

Global ring count for Existing Phone

I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of t...
Thomas Howell 6 months ago in RingCentral Admin Portal 0 Under review

Alerting/Notifications from the RingCentral Admin Portal

It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of th...
Thomas Howell 6 months ago in RingCentral Admin Portal 0 Under review

Add an email notification option for sent texts.

Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
Dennis Delphenich 6 months ago in RingCentral Admin Portal 0 Under review

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger 6 months ago in RingCentral Admin Portal 0 Under review

Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali 6 months ago in RingCentral Admin Portal 0 Under review

Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...
Akshay Mahadik 6 months ago in RingCentral Admin Portal 1 Under review

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...
Gerard Juliano 6 months ago in RingCentral Admin Portal 0 Under review