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RingCentral Admin Portal

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Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording

Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of th...
Brian Kirkland 4 months ago in RingCentral Admin Portal 0 Under review

Ability to apply a delayed ring to a monitored extension

We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allow...
Tracy Kozlowski 4 months ago in RingCentral Admin Portal 0 Under review

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan 4 months ago in RingCentral Admin Portal 0 Under review

Sort call queue members by name

this will cut down the time it requires to find/add users in a call queue.
Jan Santiago 4 months ago in RingCentral Admin Portal 0 Under review

Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...
Jared Leake 4 months ago in RingCentral Admin Portal 0 Under review

Update the Site's Business hours to have the same options as Closed hours.

Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
Rachel Brefo-Burroughs 4 months ago in RingCentral Admin Portal 0 Under review

Add more than one Interrupt Prompt for Call Groups

We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would ...
Amanda Nemeth 4 months ago in RingCentral Admin Portal 0 Under review

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 4 months ago in RingCentral Admin Portal 0 Under review

Require a password to open RC Admin using the 'Manage account' link in RC App

I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. ...
David Hepper 5 months ago in RingCentral Admin Portal 0 Under review

Multi-Site Directory

Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an e...
Brett Spring 5 months ago in RingCentral Admin Portal 0 Under review