RingCentral Admin Portal

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...

We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

To manage voicemail to a single call queue.

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.

It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.

There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward re...

While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important c...

I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone n...