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RingCentral Admin Portal

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Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...
Khadra Michaelsen over 1 year ago in RingCentral Admin Portal 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Allow admins to deauthorize app/browser logins

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow more granular control over a call queue

Queue managers are the only ones that need access to queue voicemail via the app/browser
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review

Limited Controls for Site Manager

Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account) Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
Cory Barnes over 1 year ago in RingCentral Admin Portal 3 Under review

Invalid Vanity Numbers could have been rejected upon request

8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added. The system could have rejected the request from the beginning
Roland Angoluan over 1 year ago in RingCentral Admin Portal 0 Under review

company number section

please add the company number section tab under all numbers
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Under review

Separate Outbound Calling Announcement

Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review