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RingCentral Admin Portal

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Call log feature to show who dialed the conference call outside of the customer's organization

Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Edit Voice Greeting for Blocked Calls

Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Please stop the pop-up madness

Please stop forcing new taps / windows to open up when clicking links on the RC web site. From the main page, every time I click the login button a new tab / window is created From the admin portal, I click the support link & a new tab is crea...
Ian Callard 9 months ago in RingCentral Admin Portal 0 Under review

Missed call notifications for IVR menus

We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
Jason Hughes 9 months ago in RingCentral Admin Portal 0 Under review

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Restrict text messages from a user without blocking them

This can be useful so that I can prevent unwanted text messages but still be able to see the sender
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Change fax subject line for fax to email

Admin portal ability to change the subject line for fax to email. And the ability to change it per location, or organizational-wide. If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Forward voicemail to email size or time threshold

Hello RC, thanks for offering this platform. I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded. We receive emails when callers do not leave a voicem...
Andrew Hollis 9 months ago in RingCentral Admin Portal 0 Under review

Allow 911 Alert Recipients to Listen to 911 Call

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...
Alex Janes over 1 year ago in RingCentral Admin Portal 1 Under review