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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.

Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or ...
Mark Gallo 5 months ago in RingCentral Admin Portal 0 Under review

Add Domestic calling rate 0845 in admin portal

In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this ...
Mila Voinova 5 months ago in RingCentral Admin Portal 0 Under review

More Flexibility in Live Answer Options

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...
Leah Jansen 5 months ago in RingCentral Admin Portal 0 Under review

Custom Answer Rules for Announcement only extensions

We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.
Mark Huber 5 months ago in RingCentral Admin Portal 0 Under review

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
Global IP Networks 5 months ago in RingCentral Admin Portal 0 Under review

Assign Custom Answering Rule to Each Extension at Once

Setup custom answering rule, and assign them to extensions at once
Jesryl Dave Nagua 5 months ago in RingCentral Admin Portal 0 Under review

One-Click ability to reset user settings

One-Click Settings Reset Ability to Erase or Reset:- All Recorded Greetings(greeting, voicemails, connecting, etc.)- All Voicemails - All Message / Text / Fax- Reset to pre-defined default PIN, password and security question The one-click reset bu...
Brent Martin 5 months ago in RingCentral Admin Portal 0 Under review

Admin control of user's audible call notifications

It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause be...
Chris Hughes 5 months ago in RingCentral Admin Portal 0 Under review

increase key presses

When a team uses an IVR they're limited to the number of key presses. So, if there's more members on the team, key presses aren't available. Currently, to make this work a person's extension would have to be changed. In my case, the extension is a...
Vera Pantich 5 months ago in RingCentral Admin Portal 0 Under review

I need an option to prevent users without numbers to make calls outside the organization.

some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
Abdulghani Alrasheed 5 months ago in RingCentral Admin Portal 0 Under review