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RingCentral Admin Portal

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Individual Call Log Reporting for each extension

Ability to generate a daily call log of each extension individually and separate from one another.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Call log delivery feature -

Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Dial By Name with 4-5 digit dialing

Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson 12 months ago in RingCentral Admin Portal 1 Under review

Would like phone to ring before reaching automated greeting

Would like the phone to ring before reaching automated greeting
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Forward recorded message to phone # I specify without having the employees person VM greeting

Allows for the business to have one standard VM
Guest 12 months ago in RingCentral Admin Portal 1 Under review

Option to block calls from Google Adworks

Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
Wilhelmina Regal 12 months ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Role to Allow Adding Users with Softphone but restrict purchasing desk phones

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
Guest 12 months ago in RingCentral Admin Portal 1 Already exists