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RingCentral Admin Portal

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Directory lisiting

I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
Jim McCall 9 months ago in RingCentral Admin Portal 0 Under review

Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
Jay Lane 9 months ago in RingCentral Admin Portal 0 Under review

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recomm...
Godfrey Mubiru 9 months ago in RingCentral Admin Portal 1 Under review

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon 9 months ago in RingCentral Admin Portal 0 Under review

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga 10 months ago in RingCentral Admin Portal 0 Under review

2FA settings per-user instead of per account

Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line? Thanks!
Kitsilano Family Law 10 months ago in RingCentral Admin Portal 0 Under review

Be able to change the hold volume

It's way too loud and can't be adjusted.
Amber Simmons 10 months ago in RingCentral Admin Portal 0 Under review

Ability to search for whitelisted phone numbers

Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech s...
Richard Keith 10 months ago in RingCentral Admin Portal 0 Under review

Add the ability to search meeting recordings or align the columns by host or date

Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronol...
Neil Trickett 10 months ago in RingCentral Admin Portal 0 Under review

Key Code to roll phones over to After-Hours

Integrate a Key Code to roll phones to the after hours extension until the next business day.
RC Admin 10 months ago in RingCentral Admin Portal 0 Under review