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RingCentral Admin Portal

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Display voicemail last accessed date on portal

The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was ...
Susan Pieroni 12 months ago in RingCentral Admin Portal 0 Under review

Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Timed User Roles

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Option to Automatically place call queue members to available status

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...
Roland Angoluan about 1 year ago in RingCentral Admin Portal 0 Under review

Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.

Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes. I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts L...
Mike Fish about 1 year ago in RingCentral Admin Portal 0 Under review

How to stop robo caller

We have just switched to Ring Central, but we are receiving robo calls like hell.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS

I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Separate Onboarding Track for Small Business - One Owner User

One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for use...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

need to have more than 10 call forwarding to third party number

info@carolinareach.com need to have more than 10 call forwarding to third party number for after hours
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Queue Management Reports - Improved Analytics

RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analyt...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review