RingCentral Admin Portal

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be c...

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.

We find that the text-to-speech feature in RC IVRs are terrible. Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...

In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID. This function only works for individual RC users. For example, if RC User ...

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!

download inbound call using analytics on a group number