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RingCentral Admin Portal

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Export Specific User Extensions

I'd like some help with exporting specific users based on extension and number only
Claire Malla 20 days ago in RingCentral Admin Portal 0 New

Selecting multiple call queues

In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
Nicolas Merle 20 days ago in RingCentral Admin Portal 0 New

Multiple input or uploading of number list for blocked numbers

Why is it useful? • It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers. Who would benefit from it? • It will benefits the admin users as it will ease the process. Ho...
(302) 449-4903 Admin Jay Janno Mark Angelo 21 days ago in RingCentral Admin Portal 0 New

RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
SPPI Main General Mailbox 22 days ago in RingCentral Admin Portal 0 New

Send email notifications when paging devices' status changes.

We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
Derek Shirley 23 days ago in RingCentral Admin Portal 0 New

Automatically Add/ Remove Live Report Licenses

It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thi...
Alex Diaz 26 days ago in RingCentral Admin Portal 0 New

Add On/Off Toggle for each Call Queue being Managed

My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to...
Adam Munsterman 27 days ago in RingCentral Admin Portal 0 New

Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues

This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
Jake Fletcher IT 29 days ago in RingCentral Admin Portal 0 New

Call waiting to apply on call queue members.

Call queue members to have call waiting enabled.
Rinny Dela Cruz about 1 month ago in RingCentral Admin Portal 0 New

Massively change Display name for users

Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
Alejandro Romero about 1 month ago in RingCentral Admin Portal 0 New