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RingCentral Admin Portal

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Call queue forwarding

Forward call queue calls if not answered to another call queue.
Anthony Jabal 11 months ago in RingCentral Admin Portal 1 Already exists

Local Area Code Reflected on Caller ID

When you call a specific area code the caller id that will reflect will show the area code of the location
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Real time call screening

I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME. Call screening should go like this RC. “Ma...
Guest 11 months ago in RingCentral Admin Portal 1 Under review

All block numbers should be displayed in the Service Web.

I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number
Stephen Hofmann 11 months ago in RingCentral Admin Portal 0 Under review

Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue

At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arro...
Mike Ashley 11 months ago in RingCentral Admin Portal 0 Under review

Assignment and tracking of University lessons to users

It would be extremely helpful if we could assign University lessons to users and track their completion.
Tom Barnard 11 months ago in RingCentral Admin Portal 1 Under review

Able to print or save in something other than Excel

Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dat...
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Fully formated PDF invoice

Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

User right to change Call Queue Membership ONLY.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
Duke Dojcinovski 12 months ago in RingCentral Admin Portal 0 Under review

Add User Alternate First and Last Name

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...
Luke Morehead 12 months ago in RingCentral Admin Portal 0 Under review