Skip to Main Content

RingCentral Admin Portal

Showing 778

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon 9 months ago in RingCentral Admin Portal 0 Under review

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga 10 months ago in RingCentral Admin Portal 0 Under review

2FA settings per-user instead of per account

Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line? Thanks!
Kitsilano Family Law 10 months ago in RingCentral Admin Portal 0 Under review

Be able to change the hold volume

It's way too loud and can't be adjusted.
Amber Simmons 10 months ago in RingCentral Admin Portal 0 Under review

Ability to search for whitelisted phone numbers

Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech s...
Richard Keith 10 months ago in RingCentral Admin Portal 0 Under review

Add the ability to search meeting recordings or align the columns by host or date

Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronol...
Neil Trickett 10 months ago in RingCentral Admin Portal 0 Under review

Key Code to roll phones over to After-Hours

Integrate a Key Code to roll phones to the after hours extension until the next business day.
RC Admin 10 months ago in RingCentral Admin Portal 0 Under review

Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...
Burt Abreu 10 months ago in RingCentral Admin Portal 0 Under review

Add the Session ID column to exported Expanded All - Detailed Call Log Reports

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...
Sasha Madfes 11 months ago in RingCentral Admin Portal 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support 11 months ago in RingCentral Admin Portal 0 Under review