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RingCentral Admin Portal

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Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest over 1 year ago in RingCentral Admin Portal 1 Will not implement

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson over 1 year ago in RingCentral Admin Portal 1 Under review

Identifying Incoming Call

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...
Wilbur Yoder 9 months ago in RingCentral Admin Portal 0 Under review

Voicemail Messages Retention Period

RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. A...
Jonathan M Farley about 2 years ago in RingCentral Admin Portal 3 Future consideration

Fax Notification Via Encrypted Email

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 9 months ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens over 1 year ago in RingCentral Admin Portal 0 Under review