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RingCentral Admin Portal

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add a delegator role

I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the...
Ian Doyle 6 months ago in RingCentral Admin Portal 0 Under review

Automatically notify administrator when a soft/system limit is about to be reached

We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past. It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase th...
Wickes Building Supplies Ltd 6 months ago in RingCentral Admin Portal 0 Under review

1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please

With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to...
Elizabeth Gallego 6 months ago in RingCentral Admin Portal 0 Under review

Queue voicemails display in chronological order (oldest first) by default setting

A queue setting that will display queue voicemails in the portal with the oldest on top by default. Currently refreshing the page in the portal resets the view to newest voicemails on top.
Cory Barnes 6 months ago in RingCentral Admin Portal 0 Under review

Call log should be retreived or a warning prompt

Permanent deletion is not a good idea.
Ronald Shephard 6 months ago in RingCentral Admin Portal 0 Under review

Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Allow phone assignments without adding a new number

Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
Joseph Williams 6 months ago in RingCentral Admin Portal 5 Under review

Grant ability for Admins to remove holds on phones being updated

Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping ...
Joseph Williams 6 months ago in RingCentral Admin Portal 0 Under review

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 6 months ago in RingCentral Admin Portal 1 Already exists

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 6 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review