RingCentral Admin Portal

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.

If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...

We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call log...

Allow for the ability to assign a default user template upon creation of a user.

Hello, I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...

Very important to determine hold times..