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RingCentral Admin Portal

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allow changes to meeting e-mail template

The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
John Macleod over 1 year ago in RingCentral Admin Portal 1 Under review

ADD fax preview before sending the fax and cover page.

ADD fax preview before sending the fax and cover page.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly miss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.

Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
EG Care over 1 year ago in RingCentral Admin Portal 1 Under review

Increase permitted email accounts to send fax to 50 accounts for fax via email.

To have more email accounts permitted to send fax via email.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Generic Key Presses

My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Robocalls Identification on Call logs and Missed Calls notification

Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

There should be a way to filter out a complete call in the detailed call logs.

While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very he...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The call recording should get start as soon as the call hits the Ringcentral portal, say company site.

.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Log differentiate between READ and UNREAD calls

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...
Israel Lundner over 1 year ago in RingCentral Admin Portal 1 Under review

Blacklist / block callers - an implementation idea

I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a...
Oak Norton over 1 year ago in RingCentral Admin Portal 0 Under review