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RingCentral Admin Portal

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Ability to Turn Off Call Quality Questionnaire

Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
Tyler DeCamp over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Super Admin to view group messages in Ring Central

Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company
Sam Khairallah over 1 year ago in RingCentral Admin Portal 0 Under review

Allow different language settings for individual user settings, such as voicemail greetings

Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use ...
Daniel Raiche over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.

We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the...
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Pin Validation

This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
Bianca Serrano 4 months ago in RingCentral Admin Portal 0 New

Limit outgoing calls and limit the number that a user can dial

We have a phone that our patient can use to call their insurance company but the phone is being used for personal calls It will be good if there will be a feature where we can limit the number of calls that a user can do a day and limit the number...
Iam Kristoff Coloma 4 months ago in RingCentral Admin Portal 0 New

Pre-recorded Paging Announcement

Create a pre-recorded announcement that can be played from a paging/announcement button on a desktop phone that would automatically play on selected RC devices.
Joe Hogberg 4 months ago in RingCentral Admin Portal 0 New

block and report does not appear to function

When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
Martin Nebojsic 4 months ago in RingCentral Admin Portal 0 New

Group Membership showing Call Handling

It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.
Gordon MacDonald 4 months ago in RingCentral Admin Portal 0 New

To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax will receive the transmission result and not the email address added to the transmission result messaging notifications.

Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a c...
James Culford about 1 year ago in RingCentral Admin Portal 0 Under review