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RingCentral Admin Portal

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Able to print or save in something other than Excel

Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dat...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Fully formated PDF invoice

Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

User right to change Call Queue Membership ONLY.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
Duke Dojcinovski 12 months ago in RingCentral Admin Portal 0 Under review

Add User Alternate First and Last Name

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...
Luke Morehead 12 months ago in RingCentral Admin Portal 0 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu 12 months ago in RingCentral Admin Portal 0 Under review

Update Contacts when changing a user's name and details

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Remove restrictions and improve Bulk Cost Code update template

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Diagnostic Tool within the admin portal that determines misconfigurations on the current set up of the system

It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.
Denice Abbey Dizon 12 months ago in RingCentral Admin Portal 0 Under review

caller ID for local numbers

We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Add #CALL_DAY# variable to recording storage

Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.
Guest 12 months ago in RingCentral Admin Portal 0 Under review