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RingCentral Admin Portal

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Admin Report of User Settings

A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
Bethany Garcia over 2 years ago in RingCentral Admin Portal 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Save call handling ring time

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the a...
Guest over 2 years ago in RingCentral Admin Portal 0 Future consideration

Email Tracking

A way to track the voicemails that are shared through the email feature you have
Guest over 2 years ago in RingCentral Admin Portal 0 Future consideration

sending to voicemail instead of ringing second extension when on an active call

I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extensio...
Jack Perrault about 14 hours ago in RingCentral Admin Portal 0 New

Auto Purchase Limite

Set a limit for our Auto Purchase with that feature we can control our paid
Cadmart Admin 2 days ago in RingCentral Admin Portal 0 New

Retrieval call logs more than 2 years.

I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
Steve Pantalemon 3 days ago in RingCentral Admin Portal 0 New

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
Erwin Mempin 3 days ago in RingCentral Admin Portal 0 New

Add Admin option to change Availability Status for Users

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...
Carolyn Steffek 3 days ago in RingCentral Admin Portal 0 New

Number of outbound fax pages can be check on the call logs

Number of outbound fax pages can be check on the call logs
Jonas San Luis 3 days ago in RingCentral Admin Portal 0 New