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RingCentral Admin Portal

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Custom Display Name for Call Queues

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the...
Guest about 1 year ago in RingCentral Admin Portal 1 Needs more information

User Selectable Desk Phones

We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset...
Jay Anderson about 1 year ago in RingCentral Admin Portal 2 Under review

Have an emergency number available to be set as a backup when there is no power or internet

There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Major updates

Why is it Major updates are only going to Main Super Admin account. As a business partner i have customers whose Main super admin Account is not a technical person they are either business owner or some executive level person to own the accounts. ...
Vic Barkamian about 1 year ago in RingCentral Admin Portal 1 Already exists

update call logs filter

I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
John Ramirez about 1 year ago in RingCentral Admin Portal 0 Under review

Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly
Phil Minett about 1 year ago in RingCentral Admin Portal 0 Under review

Voicemail Breakout

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

admin user account that has a different email for smaller businesses

Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Remove ping noise on chat

can you get this stupid thing to stop making a ping noise every few seconds i cannot record my prompts. this app is so annoying, it makes that noise all the time, i can never leave this site up during the day b/c it continuously makes a beeping noise
Amira Alday about 1 year ago in RingCentral Admin Portal 1 Already exists

Show International calling credits bundle usage on Call Logs

Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help. We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are maki...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review