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RingCentral Admin Portal

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Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay over 1 year ago in RingCentral Admin Portal 0 Under review

Customize Play Announcement

Ability to change or customize the Play Announcement
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Disconnect call queue call when no call queue member is available

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...
Guest over 1 year ago in RingCentral Admin Portal 2 Future consideration

Beta Testing of Portal Enhancements

Offer the option to beta test new features, admin portal additions, modifications, or enhancement prior to releasing the change.
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Documentation Support

Actively offer and recommend “compliance” services to assist with configuration documentation, risk assessment, key controls, etc. to assist highly regulated customers overcome internal obstacles and drive broad adoption.
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Retention period for fax, IM and SMS message suggestion

Allow retention period for fax, IM, SMS messages to be set to “zero” and require delivery via email (or at least retention as short as 24 hours)
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

RingCentral Office Call Recording

Allow call recording to be enabled or disabled by user or group instead of an account level setting
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

Add the recipient number to email notifications

In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
Brian Niewohner over 1 year ago in RingCentral Admin Portal 3 Under review

Option to bulk download or forward voicemail to an email address in admin portal

Currently, voicemails can be download or forwarded to an email address one by one. Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.
Radney Porcioncula over 1 year ago in RingCentral Admin Portal 1 Under review