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RingCentral Admin Portal

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Analytics report date range access

Hello, could it be possible to get reports for calls for the past 12 months?
Avit Castillo about 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Copy or duplicate a custom rule

It would make sense to be able to duplicate a custom rule
Christopher Nolty 9 months ago in RingCentral Admin Portal 0 Under review

Account Wide Anonymous Caller Rejection

We've been getting a ton of spam calls that have their caller ID blocked, so there's no way to reject those calls. I think having a global (account-wide) anonymous caller rejection is a great option.
Alex Birman almost 2 years ago in RingCentral Admin Portal 0 Under review

Automatic archiving of Audit Trail

Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detai...
I Moylan over 2 years ago in RingCentral Admin Portal 3 Under review

Call routing based on configurable number of days instead of specific date range(s)

Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-config...
Vito Asaro over 1 year ago in RingCentral Admin Portal 1 Under review

Forward Fax # directly to email address

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
Kelly Coleman over 1 year ago in RingCentral Admin Portal 0 Under review

Password Policy Change

Please set up a policy that can be attached to new and current users that triggers a password change with a minimum age of 60 and maximum age of 120 with a minimum of 10 characters.
Jay Estevez 5 months ago in RingCentral Admin Portal 1 Under review

Bulk creation of 911 locations

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...
John McGill over 1 year ago in RingCentral Admin Portal 0 Under review

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush over 2 years ago in RingCentral Admin Portal 1 Will not implement