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RingCentral Admin Portal

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Automatically assign extension on Presence when a new user is added

When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
Dev Team 7 months ago in RingCentral Admin Portal 0 Under review

Refresh button on LOB Analytics

Create a button that would allow you to refresh the data without changing the dates
Danielle Schrader 7 months ago in RingCentral Admin Portal 5 Under review

Unable to import Personal Contacts with special charcters via CSV

It will help those that are uploading thousands of personal contacts with web pages that has special characters
JR Marquez 7 months ago in RingCentral Admin Portal 0 Under review

allow overlap of 2 different rules

custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers. our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
Main main Jordan Bamba 7 months ago in RingCentral Admin Portal 1 Under review

RingCentral Partner - view all customer support cases from a central location.

As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in orde...
David St. Clair 7 months ago in RingCentral Admin Portal 0 Under review

Track logs for timeclock purposes

It would be good if we could track login, logout, lunchtime and brakes of the users. mainly for timeclock purposes
Sunuso Energy Main Line 7 months ago in RingCentral Admin Portal 0 Under review

Unlimited amount of text notifications to an extension or queue.

Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibili...
Bryan Barber 7 months ago in RingCentral Admin Portal 1 Under review

A report that will show users that is not making calls or not taking advantage of their MVP license.

- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license. the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
Main main Jordan Bamba 7 months ago in RingCentral Admin Portal 0 Under review

Swap numbers online

Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
Main main Jordan Bamba 7 months ago in RingCentral Admin Portal 0 Under review

View Who Accessed Call Recording on Audit Trail

This is to identify who access the call recording, and who played and reviewed it via Audit Trail. For reporting, this will help the customers identify who monitors other users on their account.
Jorge Mico 7 months ago in RingCentral Admin Portal 0 Under review