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RingCentral Admin Portal

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Remove fax number from top of fax pages

We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However...
Guardian Alliance Technologies 6 months ago in RingCentral Admin Portal 0 Under review

Deleted Voicemail Logs

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
Heidi Huebner 6 months ago in RingCentral Admin Portal 0 Under review

Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni 6 months ago in RingCentral Admin Portal 0 Under review

Department Name Pick From List

Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
Arron Meyer-Razon 7 months ago in RingCentral Admin Portal 0 Under review

Additional Company Extensions and Company Greeting

I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
William Irving 7 months ago in RingCentral Admin Portal 0 Under review

Add notification when blocked numbers are being added

Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
Isamu Ishii 7 months ago in RingCentral Admin Portal 0 Under review

Monitor calls that are in conference

id like to be able to monitor the calls my agents are making when in a conference call
Dustin Hesketh 7 months ago in RingCentral Admin Portal 0 Under review

Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand 7 months ago in RingCentral Admin Portal 0 Under review

Record three way calls

I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
The Fixer 7 months ago in RingCentral Admin Portal 0 Under review

Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs 7 months ago in RingCentral Admin Portal 0 Under review