custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers. our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
RingCentral Partner - view all customer support cases from a central location.
As a RingCentral partner, it would be useful to have a location to view all our customers and any support cases that are open, so we can step in and assist the customer as needed. Currently, we have to log in to each customer individually, in orde...
Unlimited amount of text notifications to an extension or queue.
Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibili...
A report that will show users that is not making calls or not taking advantage of their MVP license.
- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license. the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.