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RingCentral Admin Portal

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Avaya J139 Management

I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black a...
Matthew Champagne 12 months ago in RingCentral Admin Portal 0 Under review

Limit Call Monitoring Permissions

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...
Evan Loewen 12 months ago in RingCentral Admin Portal 0 Under review

Copy or duplicate a custom rule

It would make sense to be able to duplicate a custom rule
Christopher Nolty 12 months ago in RingCentral Admin Portal 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada 12 months ago in RingCentral Admin Portal 2 Under review

Record your own company name

It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
Jill Minkow 12 months ago in RingCentral Admin Portal 0 Under review

Allow number inventory move to unassigned extension

In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to...
Eric Walker 12 months ago in RingCentral Admin Portal 0 Under review

Call reporting

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...
Gina Harmon 12 months ago in RingCentral Admin Portal 0 Under review

Global Missed Call notifications

I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
Dylan Howe 12 months ago in RingCentral Admin Portal 0 Under review

Use JobNimbus app

Add JobNimbus App to simplify my calls with their customer service software
RICHARD BARLOW 12 months ago in RingCentral Admin Portal 1 Future consideration

Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau about 1 year ago in RingCentral Admin Portal 0 Under review