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RingCentral Admin Portal

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More control over physical desk phone display name

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...
James Marshall SA over 1 year ago in RingCentral Admin Portal 0 Under review

Credit Card users should went through some sort of additional verification to prevent misuse

RingCentral should have a way to verify if a person is authorized to use a Credit card.
Roland Angoluan over 1 year ago in RingCentral Admin Portal 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support over 1 year ago in RingCentral Admin Portal 0 Under review

Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...
Matthew Lamb over 1 year ago in RingCentral Admin Portal 0 Under review

Provide ability to assign role to Limited Extension

We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
Steve Jones over 1 year ago in RingCentral Admin Portal 0 Under review

Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel over 1 year ago in RingCentral Admin Portal 0 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 over 1 year ago in RingCentral Admin Portal 0 Under review

Indicator on Call logs showing what happened to missed call

we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queue sample: an indication showing that the call queue...
Jenny Remolacio over 1 year ago in RingCentral Admin Portal 0 Under review

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw over 1 year ago in RingCentral Admin Portal 1 Already exists

Need to Disable Users Ability to Pause Call Recordings

As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
Scott Colby over 1 year ago in RingCentral Admin Portal 0 Under review