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Easier way of forwarding phones during business holidays

I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add mu...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add Re-assign option for users that have left the company

there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new...
Ken OConnor over 1 year ago in RingCentral Admin Portal 0 Under review

Reset and Assign should include a clear voicemail option

Reset and Assign should include a clear old voicemail option.
Mike Masi over 1 year ago in RingCentral Admin Portal 0 Under review

Ring For settings are Counter-Intuitive, described wrong?

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...
John Oliphant over 1 year ago in RingCentral Admin Portal 0 Under review

Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.

Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, ...
Khadra Michaelsen over 1 year ago in RingCentral Admin Portal 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Allow admins to deauthorize app/browser logins

Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

Our clients will be able to recognize who is calling or texting them.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Export Voicemail List to CSV

We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review