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RingCentral Admin Portal

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Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni about 1 year ago in RingCentral Admin Portal 0 Under review

Call Queues have multiple notification paths or forwards

It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
Seth Wand about 1 year ago in RingCentral Admin Portal 0 Under review

Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.

When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking...
Timothy Jablonski about 1 year ago in RingCentral Admin Portal 0 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor about 1 year ago in RingCentral Admin Portal 1 Under review

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff about 1 year ago in RingCentral Admin Portal 1 Under review

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non wa...
Vivian Mitchell over 1 year ago in RingCentral Admin Portal 0 Under review

Visibility into pending changes on the Cloud PBX

Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend ...
Thomas Howell over 1 year ago in RingCentral Admin Portal 0 Under review

Directory assistance publishing for non-main numbers.

We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
Patrick Audley over 1 year ago in RingCentral Admin Portal 0 Under review

Limit user access to Call-Forwarding and Call-Forwarding Destinations

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 0 Under review

We need an option to Edit the uniqueness of the email address used for every extension

Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created th...
Frank Jaroy over 1 year ago in RingCentral Admin Portal 0 Under review