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RingCentral Admin Portal

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Remove restrictions and improve Bulk Cost Code update template

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Diagnostic Tool within the admin portal that determines misconfigurations on the current set up of the system

It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.
Denice Abbey Dizon about 1 year ago in RingCentral Admin Portal 0 Under review

caller ID for local numbers

We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Add #CALL_DAY# variable to recording storage

Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Have separate Prompts Library for each site

Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings unde...
Maria Della about 1 year ago in RingCentral Admin Portal 0 Under review

Edit Message-Only Extensions

Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller. "Your call has been forwarded to the voicemail for Survey Feedback. No one is...
Brett Tedeschi about 1 year ago in RingCentral Admin Portal 0 Under review

Reset Password Option for by one push button

Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
Armien Lanuzo about 1 year ago in RingCentral Admin Portal 0 Under review

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to assign International Dialing Country by Country Access by Role

Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Annette Fortune about 1 year ago in RingCentral Admin Portal 1 Under review

RC Support should have the capability of retrieving number/s from a disabled account

RC Support has the capability of retrieving number/s from a disabled account
Radney Porcioncula about 1 year ago in RingCentral Admin Portal 0 Under review