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RingCentral Admin Portal

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Ability to track when a device gets deleted from the system

The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Allow more than one source of SSO for different domains

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

would like the system to be able to call a customer as soon as they sign up for our service

It would be helpful so that our customers will know that their application has been received.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Easier way of forwarding phones during business holidays

I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add mu...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

expand search function to find text used across RingCentral

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Add Re-assign option for users that have left the company

there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new...
Ken OConnor about 1 year ago in RingCentral Admin Portal 0 Under review

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists