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RingCentral Admin Portal

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Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add custom hold music in Auto receptionist.

Most firms have hold music when you call the office mainline. and are put on hold. And not just for direct ext numbers.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra almost 2 years ago in RingCentral Admin Portal 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support 11 months ago in RingCentral Admin Portal 0 Under review

Accessing web portal with enabled Anti-virus and Firewall

Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 1 Under review

Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...
Matthew Lamb 11 months ago in RingCentral Admin Portal 0 Under review

Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel 11 months ago in RingCentral Admin Portal 0 Under review

Voicemail and Voicemail Redirect Reports in Analytics

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...
Hannah Tieu almost 2 years ago in RingCentral Admin Portal 0 Under review