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RingCentral Admin Portal

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Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office over 1 year ago in RingCentral Admin Portal 0 Under review

Add Brave browser compatibility

I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
Jim Heath over 1 year ago in RingCentral Admin Portal 0 Under review

Identifying Incoming Call

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...
Wilbur Yoder over 1 year ago in RingCentral Admin Portal 0 Under review

Make reports shared with all super admins

Feature request to make reports shared with all super admins
Micheela Ellson over 1 year ago in RingCentral Admin Portal 1 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta over 1 year ago in RingCentral Admin Portal 0 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar over 1 year ago in RingCentral Admin Portal 0 Under review

Updating Music on hold for Call Queues

There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! ...
Debra Ceeko over 1 year ago in RingCentral Admin Portal 0 Under review

Show call groups user is assigned to and add/remove call groups from the user account page

In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location. Id like to be able to open a user's account and see all the call groups that that user is in. While we are at i...
Gaege Rivera - 1603 over 1 year ago in RingCentral Admin Portal 0 Under review

Notify the user community of major changes to how RingCentral acts based on user actions

Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. Th...
Roger Mulock over 1 year ago in RingCentral Admin Portal 1 Under review

Reports or Audits of Paging groups usage

We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call log...
Ken OConnor over 1 year ago in RingCentral Admin Portal 0 Under review