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RingCentral Admin Portal

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the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring c...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

allow user to keep the forwarding number when a custom answering template saved

Background: Admin can set up custom answering rules with forwarding number for single user When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number. Wanted: system ...
Sugar Lam over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to Show/Hide numbers in Caller ID dropdown

By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue. We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there...
Alan Silva over 1 year ago in RingCentral Admin Portal 2 Under review

Audit changes to settings like Directory Integration

Audit changes to settings like Directory Integration, currently changes to this setting aren't audited
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Mass VoiceMail (Broadcast)

Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significan...
Asa Blum over 1 year ago in RingCentral Admin Portal 2 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast over 1 year ago in RingCentral Admin Portal 0 Under review

Changed Order of Desktop/Mobile App under Call Forwarding

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
Guest over 1 year ago in RingCentral Admin Portal 3 Under review

add option (radio button) to "follow company hours" under user/extension hours.

As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Customize Voicemail Notifications

For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number. For additional security and privacy, there should be an option to strip the caller ID information ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review