RingCentral Admin Portal

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.

The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port...

I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".

Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in

Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.

https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_US This is a very useful thing, but it's not available in the Ring Centra...

This would be helpful to see if the SMS has already been seen by another user.

Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...