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RingCentral Admin Portal

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Requested versus Confirmed port date

The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port...
Melissa Milewski 4 months ago in RingCentral Admin Portal 0 Under review

Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 4 months ago in RingCentral Admin Portal 0 Under review

Let us mix licenses between users

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...
Richard Bishop 4 months ago in RingCentral Admin Portal 0 Under review

Requests for Report Subscription Features

I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the ...
Brian Henry 4 months ago in RingCentral Admin Portal 0 Under review

Review article with "White or Black" list terms

RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
Flavio Castro 4 months ago in RingCentral Admin Portal 0 Under review

Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte 4 months ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte 4 months ago in RingCentral Admin Portal 0 Under review

Admin "Accept Call Queue Calls"

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allow...
Kalyn H 4 months ago in RingCentral Admin Portal 0 Under review

Notification Rules for IVR menus

IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
Aaron Luboff 4 months ago in RingCentral Admin Portal 0 Under review

Disable Speakerphone

Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
Joel Negron 4 months ago in RingCentral Admin Portal 0 Under review