RingCentral Admin Portal

It would be extremely helpful if we could assign University lessons to users and track their completion.

Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dat...

Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...

It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.

We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.