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RingCentral Admin Portal

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Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Display Settings

It would be useful if you can show a brief description of the difference settings under Call information displayed:
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Increasing Ring Group Numbers Beyond 30

My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Please restore the ability to change the default role for a new user

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...
Jason Howard over 1 year ago in RingCentral Admin Portal 0 Under review

Report/Export of Emails Listed for All Notifications

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...
Bethany Garcia over 1 year ago in RingCentral Admin Portal 0 Under review

RingCentral Meeting Anaytics / Reporting

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 1 Under review

Call Log Filter By Time

Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a partic...
Manraj Gill over 1 year ago in RingCentral Admin Portal 0 Under review

Disable calls to main admin extension for unassigned digital lines

As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.html Calls to unassigned phone numbers will go to the admin extension by default. We would like an option to either disable the num...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded to another RingCentral number (i.e. 262-706-5508).

Thank you.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Feature to add more than one Contact Information when creating a case through support.ringcentral.com

When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Informa...
Hannah Tieu over 1 year ago in RingCentral Admin Portal 0 Under review