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RingCentral Admin Portal

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Download User List with All Settings/Permissions etc

In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make change...
Matthew Walsh over 1 year ago in RingCentral Admin Portal 1 Under review

Dial-By-Extension

Hi, There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in ...
Richard Scott over 1 year ago in RingCentral Admin Portal 0 Under review

Remove ability for user to delete a recording of their own

As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.
Tim Mcmillon almost 2 years ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 3 months ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison 8 months ago in RingCentral Admin Portal 0 Under review

Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat 9 months ago in RingCentral Admin Portal 0 Under review

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel 11 months ago in RingCentral Admin Portal 0 Under review

Disable email notifications for call recordings

We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Send Fax to multiple extension/recipient

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Changed Order of Desktop/Mobile App under Call Forwarding

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review