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RingCentral Admin Portal

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Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

To have filter option to manage internal and external calls to a different call handling settings.

to increase productivity.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della over 1 year ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 19 days ago in RingCentral Admin Portal 0 Under review

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel 5 months ago in RingCentral Admin Portal 0 Under review

Visibility into SMS messages

Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billin...
Gerard Juliano 6 months ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange 7 months ago in RingCentral Admin Portal 0 Under review

System wide blocking of spam numbers to all extensions

There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking...
Oriel Zelcer #111 7 months ago in RingCentral Admin Portal 0 Under review

Change multiple extensions at one time in queue

Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instea...
Guest 10 months ago in RingCentral Admin Portal 0 Under review