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RingCentral Admin Portal

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Add Unassigned Phone from User Page

Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page. If ...
Retail Support (Nathanael) 30 days ago in RingCentral Admin Portal 0 New

Beep sound every time there is a call on queue

Hi Team, I need a notification as a beep sound everytime there is a call waiting on the Queue before the same is answered by the available agent. Currently Ring central doesn't have the same however I have used this functionality with Twilio where...
Imran . 30 days ago in RingCentral Admin Portal 0 New

Additional Transfer Option

Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on...
Kelsey Mannas about 1 month ago in RingCentral Admin Portal 0 New

Relocate the chat icon or save button - mobile device

When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.
Jan Santiago about 1 month ago in RingCentral Admin Portal 0 New

Mass SMS to employees

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
Marc Hughes about 1 month ago in RingCentral Admin Portal 1 New

RingCentral caller ID should still show when calls forwarded to mobile number

RingCentral caller ID should still show when calls are forwarded to the mobile number.
Jessa Remo about 1 month ago in RingCentral Admin Portal 0 New

Add the ability to take ownership of an email if the domain can be verified

I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ...
Martin Ruiz about 1 month ago in RingCentral Admin Portal 0 New

Phone registration Log (Deskphone)

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
Richard Patungan about 1 month ago in RingCentral Admin Portal 0 New

CNAM for individual user for UK account

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.
Hiromithu Ishigaki about 1 month ago in RingCentral Admin Portal 0 New

Incorporating IVR Menu on Missed Calls for Callers to Have Options

This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose...
Jorge Mico about 1 month ago in RingCentral Admin Portal 0 New