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RingCentral Admin Portal

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doorloop

please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
Trevan Humphrey 28 days ago in RingCentral Admin Portal 0 New

Play Button for Text-to-speech on Record User Name

RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General. This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in t...
Jorge Mico 28 days ago in RingCentral Admin Portal 0 New

Block the ability to transfer calls to queues numbers

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
Alan Leyva about 1 month ago in RingCentral Admin Portal 0 New

Incoming Text auto reply

I use the text feature A LOT, but when I am out of town or off, they go unanswered. I would like to set and auto reply when I am out of the office.
Gina DuQuesnay about 1 month ago in RingCentral Admin Portal 0 New

UK Mobile Numbers as a Substitute Caller ID

In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
Ryan Ramat about 1 month ago in RingCentral Admin Portal 0 New

Template to Change Emergency Response Location for User's Phone

It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
RingCentral Tester about 1 month ago in RingCentral Admin Portal 0 New

Having a general automatically audio while I put caller on parked calls.

I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
Nadia Hashemi about 1 month ago in RingCentral Admin Portal 0 New

Customize Email Recipient for Account Service Notification

Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
RingCentral Tester about 1 month ago in RingCentral Admin Portal 0 New

turn off recording announcement for incoming calls

Is there a way to turn off the Call Recording announcement for inbound calls? i only see the option for outbound call
Claire Tester about 1 month ago in RingCentral Admin Portal 0 New

more granular work hours schedule

we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30 Tue: 07:30-12:00 and 13:00-17:30 . . . Fr: 07:30-12 and 13:00-16:00
Holger Haase about 1 month ago in RingCentral Admin Portal 0 New