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RingCentral Admin Portal

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send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor about 1 month ago in RingCentral Admin Portal 1 Under review

Call Queue Manager Roles - Members Role vrs Member Management Role

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...
Heidi Huebner about 1 month ago in RingCentral Admin Portal 0 Under review

Option to schedule the user invite email to be sent on a specific date.

I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get ...
Cole Devitt about 1 month ago in RingCentral Admin Portal 0 Under review

Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs about 1 month ago in RingCentral Admin Portal 0 Under review

Include changes on the dial-by-name directory in the audit trail.

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
Jake Fletcher IT about 1 month ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff about 1 month ago in RingCentral Admin Portal 0 Under review

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff about 1 month ago in RingCentral Admin Portal 1 Under review

Call Queue Prioritization

Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from...
Will Thomas about 2 months ago in RingCentral Admin Portal 0 Under review

Wipe all configuration and changes with a button

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...
Johannes Grohmüller about 2 months ago in RingCentral Admin Portal 0 Under review

Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller about 2 months ago in RingCentral Admin Portal 0 Under review