RingCentral Admin Portal

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...

I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Health...

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.

Allow remote control using app.ringcentral.com and mobile apps Allow remote control if what ever device the user is on e.g mobile app to desktop app, desktop app to browser version

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...

Please add feature to download all recording all at once, too hard to download one by one

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...