RingCentral Admin Portal

Add a (?) that tells you what each number actually means

Would like a to route call queues for reps in a fair order. We would like a call queue that calls go down the line to all available reps. For example: Sequential option will always go back to top of list after someone answers. So instead of that w...

Yealink Softkey Programming Should Be Available in the Admin Portal

Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).

We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route i...

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...

It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt

There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and ...

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

Internal calls don't need to be recorded like external calls. Need a feature to disable call recording internally. Wasted storage.