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RingCentral Admin Portal

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Create a way for customer to mass deploy Holiday schedules. Individually going into each sites is entirely too time consuming when you are a larger institution.

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.
Josh Neratka about 1 year ago in RingCentral Admin Portal 3 Under review

Mass SMS to employees

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
Marc Hughes about 1 month ago in RingCentral Admin Portal 1 New

Ability to run reports using Filter in License and Reports

When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There...
Patrick Mulvey 6 months ago in RingCentral Admin Portal 0 Under review

Custom Coverpage Default in Admin portal

Once you have added a custom cover page in the RC app we need to be able to set the default cover page as the default in the RC Admin portal. Speaking with support they said this can not be done currently.
Bruce Bonar 13 days ago in RingCentral Admin Portal 0 New

ActiveDirectory/Azure integration

It would be great to be able to sync email address, phone number and extension with a user's AD properties.
Paul Viellieux 13 days ago in RingCentral Admin Portal 1 Already exists

Feature to filter the call log based on the call origin

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...
Khalil Nash 13 days ago in RingCentral Admin Portal 0 New

CNAM for individual user for UK account

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.
Hiromithu Ishigaki about 1 month ago in RingCentral Admin Portal 0 New

Request additional Call Recording Announcements

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...
Michael Nelson about 2 months ago in RingCentral Admin Portal 2 New

Add tools to the admin portal to easily audit user TCR campaign registration

Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or mayb...
Tim Fitzgerald 4 months ago in RingCentral Admin Portal 0 Under review

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest almost 2 years ago in RingCentral Admin Portal 5 Planned