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RingCentral Admin Portal

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Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker about 1 year ago in RingCentral Admin Portal 0 Under review

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest over 1 year ago in RingCentral Admin Portal 6 Already exists

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell about 1 year ago in RingCentral Admin Portal 1 Under review

Audit Trail; increase the max record

Increase the maximum record for the field 180 days. Would like to show all activity for 180 days.
Annette Menchaca 2 months ago in RingCentral Admin Portal 0 Under review

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske 11 months ago in RingCentral Admin Portal 3 Under review

Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom 10 months ago in RingCentral Admin Portal 2 Under review

Include changes on the dial-by-name directory in the audit trail.

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
Jake Fletcher IT about 1 month ago in RingCentral Admin Portal 0 Under review

Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif about 2 months ago in RingCentral Admin Portal 1 Under review

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet over 1 year ago in RingCentral Admin Portal 7 Under review