RingCentral Admin Portal

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.

When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There...

Once you have added a custom cover page in the RC app we need to be able to set the default cover page as the default in the RC Admin portal. Speaking with support they said this can not be done currently.

It would be great to be able to sync email address, phone number and extension with a user's AD properties.

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...

Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or mayb...

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...