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RingCentral Admin Portal

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Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker over 1 year ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 4 months ago in RingCentral Admin Portal 0 Under review

Disable Speakerphone

Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
Joel Negron 17 days ago in RingCentral Admin Portal 0 Under review

Set Outgoing Caller ID for all numbers on assignment

Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainlin...
Jason Brady 3 months ago in RingCentral Admin Portal 1 Under review

Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...
Doug Flood 11 months ago in RingCentral Admin Portal 3 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest about 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

Search for specific numbers when adding number

Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list. It would be more convenient to have the abilit...
David Rodriguez about 1 month ago in RingCentral Admin Portal 0 Under review

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197 When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue. To be truly in DnD mode users have to Turn off "Accept call queues" an...
Wickes Building Supplies Ltd 3 months ago in RingCentral Admin Portal 0 Under review

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 3 months ago in RingCentral Admin Portal 0 Under review

Customizable password policies

Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
Gaege Rivera - 1603 about 1 month ago in RingCentral Admin Portal 0 Under review